Our refund policy.

The short version

The rest of this page explains each of those rules and how to request a refund when one applies.

30-day money-back if you never enable live trading

If, within 30 days of your initial WS Terminal subscription purchase, you have never enabled live-trading mode on the bot, you may request a full refund of the most recent subscription payment for any reason. We grant this refund without argument and without requiring you to explain your reasons.

“Never enabled live trading” means our server-side records show that no live-trading acknowledgment has been signed against your license, and no orders have been posted to our cloud from your installation against a live brokerage port. Our cloud API records every live-trading acknowledgment and every trade posting at the time it happens. If our records show no live activity for your license, you qualify.

The following do not disqualify you from the never-activated refund window:

• Running the bot in paper-trading mode against IBKR’s simulated brokerage (port 4002). Paper trading is not live trading and does not consume the refund window.
• Installing the bot, completing the first-launch wizard, configuring parameters, signing in with Whop, or opening the dashboard. None of those steps place any orders.
• Connecting to IB Gateway or TWS in paper mode for configuration testing. The connection alone is not live trading.

The window resets on tier upgrade or downgrade only if the new tier is the buyer’s first paid subscription to that tier; it does not refresh on every renewal.

No refund once you’ve enabled live trading

Once you complete the in-application live-trading acknowledgment and the bot begins placing orders against a live brokerage port, we consider you to have used the product as intended. Subscription payments are non-refundable from that point forward. This applies regardless of:

• Whether you used the bot for a single session or for the full month.
• Whether the trades during that session were profitable or unprofitable.
• Whether you subsequently switched the bot back to paper mode, uninstalled it, or stopped using it. The live-trading activation record persists.

This rule is consistent with how Interactive Brokers, NinjaTrader, and other broker-tools handle refund requests once a customer has used the trading-related functionality of the product. Software that lets you place real orders into real markets cannot be returned in any meaningful sense after it has done so.

Pro-rata refunds for unused time, at our discretion

If you cancel a subscription before enabling live trading, but after the 30-day never-activated window has closed, you may request a pro-rata refund of the unused portion of your current billing period. These requests are evaluated case by case and granted at our discretion. They are not guaranteed.

Factors that typically support a discretionary refund:

• A documented technical issue on our side that prevented you from progressing past paper mode (the bot will not launch on your supported system; the licensing flow fails repeatedly; a documented connectivity defect that has not been resolved within a reasonable window).
• A material change in your circumstances that you can briefly describe (you switched brokers and our broker support no longer applies to you, you lost futures permissions on your IBKR account, you are otherwise unable to use the product).
• A documented mistaken double-purchase across tiers or accounts.

To request a discretionary refund, email [email protected] with the subject line Refund Request and include your Whop order number and a brief description of the situation. We respond within 24–48 hours, Monday through Friday.

Trading losses are never refunded by W.S. Trading Co.

Losses incurred in your brokerage account while running WS Terminal — whether realized on closed trades, unrealized on open positions, or attributable to slippage, fees, commissions, financing costs, or margin charges — are not refundable by W.S. Trading Co. under any circumstances.

This includes, without limitation, losses that you attribute to:

• The strategy’s behavior in particular market conditions.
• A particular parameter configuration you chose.
• A technical failure mode disclosed in the Disclaimer (broker outage, market-data gap, network failure, exchange halt, slippage, configuration error, unattended-operation event).
• A software defect, an update, or any other issue affecting the operation of WS Terminal.

WS Terminal is software you choose to use to trade your own money on your own brokerage account, and you have explicitly acknowledged in the in-application live-trading modal that you are solely responsible for the trades the bot places under the parameters you configure. Refund of trading losses would effectively make W.S. Trading Co. the guarantor of your trading results — which is exactly the position the company is not in and is not permitted to be in under the impersonal-advice exemption it operates under.

Please contact us before filing a chargeback

If you believe you are entitled to a refund under this policy and have not received one, please email [email protected] so we can resolve the situation. We grant valid refunds promptly, and we’d rather refund you directly than learn about the dispute from a chargeback notification.

Chargebacks filed with a payment processor against subscription charges that fall outside this refund policy — specifically, charges incurred after live-trading activation, or charges attributable to trading losses — are disputed by W.S. Trading Co. on the merits. In a chargeback dispute, we submit to the processor:

• The Whop order record and receipt.
• The license activation record showing the buyer accepted the Terms of Service, Trading Terms, and Disclaimer at purchase.
• The in-application live-trading acknowledgment record (timestamp, IP, user agent, version, SHA-256 of accepted text, list of clauses checked).
• The cloud-API trade-posting log showing actual live orders placed against the buyer’s license.
• Correspondence demonstrating either (a) that no good-faith refund request was made under this policy before the chargeback, or (b) that a request was made and resolved.

A chargeback that resolves in W.S. Trading Co.’s favor results in the buyer’s license being revoked and the buyer being suspended from future purchases of W.S. Trading Co. products. A chargeback that resolves in the buyer’s favor similarly results in license revocation, since the underlying sale has been reversed.

The process

1. Email [email protected] with the subject line Refund Request.
2. Include your Whop order number (find it in your Whop account under Memberships → the order), your email of record, and a brief description of which section of this policy you believe applies.
3. We respond within 24–48 hours, Monday through Friday. For § 02 (never-activated 30-day) refunds we verify against our server-side records and approve the refund the same business day in most cases. For § 04 (discretionary) refunds we may ask a clarifying question or two.
4. Approved refunds are processed back to the original payment method through Whop. Most refunds appear on the buyer’s statement within 5–10 business days, though timing depends on the buyer’s card issuer or payment provider.
5. On approval, the corresponding license is deactivated.

Refunds requested directly through Whop’s buyer interface are also routed to W.S. Trading Co. for approval and follow the same process and timing.

Cancelling is not the same as refunding

Cancellation stops your subscription from renewing at the end of the current billing period. You keep access to WS Terminal until the period ends. No money is returned. You can cancel at any time from your Whop account.

Refund returns money already paid. Refunds are evaluated under the rules above (§ 02, § 04, § 05).

Cancelling does not automatically trigger a refund, and refunding does not automatically cancel a subscription — though in practice we cancel any active subscription when we process a refund, since the license is revoked at the same time.

How updates are surfaced

W.S. Trading Co. may revise this refund policy at any time. The policy in effect at the time of your purchase governs that purchase — later changes do not retroactively reduce refund eligibility for purchases already made. New purchases are governed by the policy in effect at the time of purchase, which is the version of this page displayed on the site at that time. The “Last updated” date at the top of this page reflects the most recent revision.